The things people ask.

You pack from the live buffet while it's still on temperature control, not from cold leftovers. Only hot, cooked items are offered — no seafood, sushi or raw bar. Every box comes with a simple note: refrigerate within two hours, eat within a day.

Whatever you fill it with. Roasts, curries, cooked veg, rice, breads — the filling stuff. It's one flat price for one box, so pile it high.

Then you don't pay. You only ever pay once you're there and can see the spread. No food, no charge — walk away.

One flat price per box, set by the venue — usually around a third of what dining in would cost.

In the app, once you're at the venue and happy with what's on the line. You show a single-use code, staff wave you through, and you fill your box.

No — the container is supplied by the restaurant only. Heaped works to one standard box so pricing stays simple and fair.